Holiday home owners have fewer legal protections than residential park home owners. Most of what you can rely on is in your licence agreement, so keep a copy and read it before any dispute.
Where to complain
- To the park, in writing, first.
- To the park's trade body, if it belongs to one, which may run a dispute scheme.
- To your local council's licensing team about site licence conditions such as the months the park may open.
- To Trading Standards about sales practices.
We are not lawyers. For a dispute about your own agreement, get advice from a solicitor or an advice charity.